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Member Services/Operations jobs

Customer Care Specialist (Full-time)

The LifeCare Specialist is responsible for conducting needs assessments and research for community resources related to a clients’ presenting situation or identified need. In this role, the Specialist must use their educational background and institutional knowledge to interpret and assess client requests. They must demonstrate and utilize problem-solving skills, effective communication techniques, and strong interpersonal skills. In addition to client interactions, a Specialist is directly responsible for locating and contacting community resources and assistance to help meet his/her clients’ needs. Independent judgment and discretion is expected when locating the most appropriate resources and assistance for clients. Client interactions are via telephone, web, chat, and email. Some areas of need in the Daily Needs area are relocation, financial assistance, home repairs, pet sitting, and health & wellness.


Social Media Support Representative

As a Social Media Support Representative you will monitor SiteJabber, TrustPilot, Twitter, Facebook and other platforms to identify and respond to posts and reviews that require assistance from the Member Care Team. You will provide direction, support and ensure all members are addressed in a timely manner and provide world class service and assistance.


Member Care Representative - Full Time

We are searching for polite, upbeat, caring Member Care Agents to provide remarkable service to our customers. Every agent should seek to create a positive experience for each customer that needs support. This position is an escalated point of contact to members who require assistance  through multiple channels including phone, e-mail, live chat, social media, etc. This is a full-time, remote position.

Austin, TX

Client Success Specialist (Customer Service)

The Consulting Team at HomePay is responsible for all client contact and account management, including answering inbound phone calls and responding to emails, as well as implementing account changes. The Consulting Team is charged with delivering exceptional client service while maintaining operational efficiency. This position is very hands-on, with an emphasis on consultative education, and requires high attention to detail, excellent communication skills, a comprehensive understanding of the business area, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team are critical for success. An Associate Consultant is the most junior member of the Consulting team responsible for client service and account management.


Backup Care Specialist (Full-time)

The Backup Care Specialist provides customer service support for clients with backup care needs for their children, dependents or adult loved ones. In this role, the specialist is responsible for determining the client’s eligibility requirements, assessing and reviewing his/her specific needs; explaining the backup care program available to them; documenting the details of the request in case management system; conducting research and contacting providers; contacting client with identified resource and conducting follow-up to ensure client satisfaction. Client interactions are via telephone, web, chat, and email.


Expert Assistance Specialist (Full-Time) is looking for a Specialist to assist families who are looking for help finding caregivers through the platform.

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