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Parenting & Education Specialist

The Parenting & Education Specialist is responsible for conducting needs assessments and research for community resources related to a clients’ presenting situation or identified need. In this role, the Specialist must use their educational background and institutional knowledge to interpret and assess client requests. They must demonstrate and utilize problem solving skills, effective communication techniques and strong interpersonal skills. In addition to client interactions, a Specialist is directly responsible for locating and contacting community resources and assistance to help meet his/her clients’ needs. Independent judgment and discretion is expected when locating the most appropriate resources and assistance for clients. Some areas of need in the Parenting and Education are prenatal resources, child care options, adoption, academics and special needs. Client interactions are via telephone, web, chat, and email.

Oakland, CA

Director of Town + Country Resources

As Director of Town and Country Resources, you will define the business strategy for the company and run the staffing agency operations to meet or exceed established financial goals. Town and Country employs approximately 20 office staff and hundreds of on-call domestic staff. You will collaborate and strategize with five experienced team leads who will report directly to you.

Remote

Safety Investigator (Full-Time)

Care.com is looking for a Level II Safety Investigator to support the Trust & Safety Incident Response Team! This team is responsible for: • Reviewing all reported safety incidents • Triaging and conducting investigations on safety cases • Supporting the security and safety of the Care.com Community

Remote

Backup Care Specialist (Part-time)

We are looking for motivated people that are interested in working from home as a Backup Care Specialist. The Backup Care program provides last-minute childcare to families when their regular childcare falls through. The Backup Care Specialist will match families with pre-screened caregivers. The ideal candidates work well in fast-paced environments. The position is part-time & remotely based. We will provide you with a laptop for work purposes.

Remote

Network Safety Vetting Specialist (Part-time)

This position is responsible for initial and periodic vetting of our BUC network providers which includes, childcare agencies, agency caregivers, daycare centers, family childcare centers and adult care agencies. Position requires continuous network monitoring including escalation management and ability to make decisions on network eligibility to ensure Care.com’s quality and safety guidelines are met.

Remote

Safety Investigator (Part-Time)

Care.com is looking for a Level I Safety Investigator to provide part-time after-hours (evening and weekend consistent availability required) to support the Trust & Safety Incident Response Team. This team is responsible for: • Reviewing all reported safety incidents • Triaging and conducting investigations on safety cases • Supporting the security and safety of the Care.com Community

Remote

Customer Care Specialist (Legal/Financial)

The LifeCare Specialist is responsible for conducting needs assessments and research for community resources related to a clients’ presenting situation or identified need. In this role, the Specialist must use their educational background and institutional knowledge to interpret and assess client requests. They must demonstrate and utilize problem solving skills, effective communication techniques and strong interpersonal skills. In addition to client interactions, a Specialist is directly responsible for locating and contacting community resources and assistance to help meet his/her clients’ needs. Independent judgment and discretion is expected when locating the most appropriate resources and assistance for clients. Client interactions are via telephone, web, chat, and email.

Remote

Member Services Researcher (Parenting & Education) (Full-time)

The LifeCare Researcher is responsible for researching, finding, and contacting resources that support and assist our clients. A LifeCare Researcher is tasked with locating the most appropriate community based resources to match a client’s presenting need. Researchers contact these resources directly to assess the appropriateness of their services and to determine whether those resources will suit the presenting needs of their clients. Some areas of need in the Parenting and Education are prenatal resources, child care options, adoption, academics, and special needs.

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